Privacy Policy

Date: Jan 01, 2021

Munchies. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect Personal Information (as it is defined below) of our customers and users. It applies to all Personal Information collected by us on munchieshome.com (the “Site”) on Munchies Apps (the “App”). Munchies may collect Personal Information to help you place and receive orders and to improve the Munchies services.

Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Policy. Please make sure that you have carefully read and understand the Terms and Conditions before you use our Services. By using our Services, you accept the Terms and Conditions, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.

Munchies uses a network of independent third-party contractors (“Fleet Managers”, “Buddies” or “Merchants”) who provide delivery services to our users. Our Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. This Policy became effective on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.

1 Collection of Personal Information

When you use our Services, we may collect or receive Personal Information about you to provide our services and operate our business. The types of Personal Information that we may collect about you are:

a. Information You Provide to Us Directly

You may provide your Personal Information to us when you use our Services, including when you register with Munchies, search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include:
User Profile – We collect profile information associated with your Munchies account. This includes information such as name, email address, delivery address, and phone number.

Order Details – When you place an order through our Services we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, and subtotal.

Payment Information – Payment information collected such as payment method.

Surveys – From time-to-time, we invite our customers and users to participate in surveys or contests. When a customer or a user participates, we may request certain Personal Information such as name and email address.

b. Information Received From You as Part of Your Communications

When you use our Services (for example on our App), complete electronic forms, communicate with Buddies or contact us,by email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.

c. Information Collected Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our App and Services. This information may include: Technical Information – We collect technical information associated with your activity on our Site and may include information related to your operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services.

d. Location Information
When you use the Services, we may collect and store general location information (such as IP address and GPS location). If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect and store the precise location of your device when the Munchies app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and improve the services. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the Munchies mobile app. If you choose to disable the location feature, the Buddy will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a park.

e. Personal Information from Publicly Available Sources and Third Parties

We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing partners, and/or third parties. This may include:
Social Network Information – We may receive information about you from other services. For example, we receive certain information from Facebook when you use their service to login to Munchies. Demographic Information – This characteristic information could include information such as income, marital status, spending habits, and other information pertaining to customers.

2 Use of Tracking Technologies

We use cookies, pixels, session replay/screen capture, and similar technologies to collect information and personalize your experience with our Services. When we use session replay technology, we may collect on a real-time basis information on how you use and navigate the Services. This may include taps and how you scroll through the Services, but we do not collect keystroke data. Additional information on other technologies we may use is set forth below.

a. Online Analytics and Advertising Technologies

We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on our Services or on other devices, apps or websites.

b. Interest-Based Advertising

We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.

You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page.

Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.

c. Mobile Applications
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalized advertising.

3 Use of Your Personal Information

We may use the information we collect or receive about you for various purposes.

a. To Provide You With the Services

We use your information to provide you the Services. For example, we use credit card information to complete a transaction or an address to allow the Buddy to fulfill your delivery. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and that are contractually obligated to protect your information as disclosed in this Policy.

b. To Maintain, Improve, and Personalize the Services

We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. We may use your information to help us improve offerings for Munchies and/or our Merchants. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.

c. To Communicate with You
We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future email marketing communications.

In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services. If you send text messages to a Buddy, using the telephone number for that Buddy available on the Services, we may use a third-party service provider to track and analyze these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, Munchies and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message. You will not be able to opt out of transactional text messages between you and Buddies.

d. For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.

e. To Maintain Legal and Regulatory Compliance
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law.

f. To Enforce Compliance with Our Terms and Conditions and Policies
When you access or use our Services, you are bound to our Terms and Conditions and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.

g. To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.

h. For Our Business Purposes
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

4 Sharing of Personal Information with Third Parties

We share your Personal Information as described below.

a. Service Providers

We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.

b. Fleet managers and Buddies

To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the Fleet managers who complete your requested deliveries. Similarly, we may share information with Merchants to facilitate deliveries such as your first name and last initial and order information related to your orders with Munchies.

c. When Required by Law
We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.

d. With Your Consent
We also may share or disclose your information with your consent or at your direction.

5 Security

We share your Personal Information as described below.

Munchies has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to Munchies.

Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.

6 Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7 Social Media Usage

You may choose to enable or log in to our Services via various online services, including social networking services like Facebook, Apple and Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.

When you link a Social Network account to Munchies or log into our Services using your Social Network account, we may collect relevant Personal Information necessary to enable our Services to access that Social Network and your information contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Policy. Additionally, a Social Network may collect Personal Information and information about your use of our App or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and Munchies shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.

8 Children’s Information

Our Services are not intended for children under 13 years of age and we do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has support@munchieshome.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s Personal Information.

9 Your Rights

This section lists the privacy-related rights (“Rights”) we extend to all Munchies customers. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our systems.

Right to Know
You have the right to know the Personal Information we collect, use, disclose, and sell about you.

Right to Deletion
You have the right to request that we delete any Personal Information we have collected from you or maintain about you. We may save Personal Information when permitted by applicable law including, without limitation, when the information is needed for a legal purpose.

Right to Rectification
If you are a registered Munchies user, you may modify certain of your Personal Information by logging into our App using your Email/phone and password and visiting the “My profile” screen.

Right to Non-Discrimination
Munchies will not discriminate against those who exercise their Rights. Specifically, if you exercise your Rights, we will not deny you goods or Services, charge you different prices or rates for goods or Services or provide you a different level or quality of goods or Services.

Asserting Your Rights
If you have a Munchies account, you may exercise your right to know or your right to deletion. To verify your identity, you must log-in to your account prior to accessing or deleting your information. If you have multiple Munchies customer accounts, then the information associated with both accounts will be deleted to the extent we can identify that the accounts are owned by the same user.

10 Use of collected information

In the past months, we may have collected the below categories of personal information for business purpose only:

Identifiers such as a name, address, unique personal identifier, email, phone number; Commercial information such as records of products purchased, obtained, or considered; Geolocation data that is sufficient to identify a precise physical location; We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) affiliates; and (3) third parties such as information received from our referral program, social networking services, publicly available sources, and marketing partners.

We collect the categories of personal information identified above for the following business and commercial purposes:

To provide you with the Services;
To maintain, improve, and personalize the Services;
To communicate with you;
For account and network security purposes;
To maintain legal and regulatory compliance;
To enforce compliance with our Terms and Conditions and this Policy;
To protect you, others, and our business.

11 Buddy Location and other information

To participate as a Buddy, you must permit the Munchies Services to access location services through the permission system used by your mobile operating system (“Platform”). We may collect the precise location of your device when the Munchies app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in a delivery through the Munchies services, connect you with delivery opportunities in your service areas, and track the progress and completion of your Orders. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Munchies mobile app. If you choose to disable the location feature through the settings on your device or Platform, Munchies will not receive precise location information from your device, which will prevent you from being able to do orders and receive delivery opportunities in your area.

When you participate as a Buddy through the Munchies Services, we may also receive and store information related to your Orders, including:

- Date and time of the sign-up and log-in;
- Delivery acceptances and declinations and your acceptance rate and cancellation rate;
- The number of deliveries you make;
- The date and time of delivery acceptances, declinations, cancellations, pick-ups and completions;
- The amount of time to complete a delivery;
- Delivery route information;
- Payment amounts (Cash collection) associated with each delivery;
- The number of deliveries;
- Customer ratings and other feedback;
- Attribution and where the user arrived from;
- Your location (see Location Information section, above).

12 Contact Us

If you have any questions or concerns relating to this Policy or our privacy practices please contact us at: support@munchieshome.com